I needed to take one of our 800 Numbers and route it directly to the CEO. Our CEO worked in a different state but wanted to use our phone system to receive calls and wanted to give out a Toll Free number so people are not discouraged from calling him because to the long distance charges (and probably a little bit of vanity of having his very own 800 number). This is how I did it on our Cisco System running version 8.5.
- Log into Call Manager
- Go to call routing
- Translation Patterns
- Find Translation Pattern and edit
- Go down to Called Party Transform Mask under Called Party Transformations
- Change to extension or Directory Number you want the line to route to
- Update Description to assist to keeping track