Changing Call Translation on Cisco Call Manager

I needed to take one of our 800 Numbers and route it directly to the CEO. Our CEO worked in a different state but wanted to use our phone system to receive calls and wanted to give out a Toll Free number so people are not discouraged from calling him because to the long distance charges (and probably a little bit of vanity of having his very own 800 number). This is how I did it on our Cisco System running version 8.5.

  1. Log into Call Manager
  2. Go to call routing
  3. Translation Patterns
  4. Find Translation Pattern and edit
  5. Go down to Called Party Transform Mask under Called Party Transformations
  6. Change to extension or Directory Number you want the line to route to
  7. Update Description to assist to keeping track
  8. Save
  9. Test
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